What is the payment method?
Shopee accepts major debit/credit cards, Shopee Wallet, Bank Transfer.
Why did I not receive my verification code?
If you can’t receive your verification code, please check if you’re using a local number for that Shopee region which you had downloaded.
If you have input your phone number into our web mall to make a purchase, please sign up with that phone number.
Do Transaction Fee still apply on top of Service Fee?
Yes. The Transaction Fee of 2.14% will still apply, on top of the Service Fee.
What is NinjaVan’s delivery procedure?
NinjaVan will attempt delivery at the delivery address stated in the shipping label within 1 to 3 working days for standard delivery. If the buyer is uncontactable, NinjaVan will attempt to deliver the parcel to the buyer 3 times. If for whatever reason, NinjaVan has attempted three deliveries and still failed, NinjaVan will proceed to return the parcel to the seller.
Will buyers receive their full refund including delivery fee once the return request has been completed and approved?
Yes, the initial shipping will be included in the refund amount.