How can I track my order status?
Once you’ve signed into your account, you can view your order status in “My Purchases & Returns” under “My Account”. Your order status is reflected next to your order number.
Can I change my shipping address after my order has been dispatched?
Unfortunately, Charles & Keith are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to them by the delivery agent.
Does Charles & Keith provide repair services?
Repair services are only available at Charles & Keith retail stores in Singapore. Charles & Keith will do their best to repair the faulty item, depending on its condition. However, this service is not guaranteed for all types of damages.
How do I find the most suitable sizes and fit?
Charles & Keith recommend that you refer to their “Size Guide” to help you find the most suitable sizes for your products.
How do I take care of my Charles & Keith products?
Charles & Keith’s products are made of genuine leather, synthetic fabrics and materials, and metallic accessories which can react to humidity, salt and atmospheric agents. This may cause irreversible wear and tear, so Charles & Keith recommend you keep your item(s) dry.
1. Over exposure to light and heat, direct contact with rain, oil and grease (makeup) alcohol (perfume, solvents) and other abrasive products or excessive friction, should be avoided as colour fading may occur. Care should be taken when wearing lightly-coloured garments and/or when storing products with different colours together as the colours may transfer onto each other.
2. To keep your shoes, bags and accessories clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective bag in a clean, cool and dry place.
3. All Charles & Keith’s materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristic and should not be considered as imperfections.
Can multiple promo codes be used on one order?
Charles & Keith only allows one promo code per order.
How can I get a promo code for Charles & Keith?
Our team here at LoveCoupons.com.my spend hours every day looking for the best Charles & Keith promo codes. This means that if there is a Charles & Keith promo code available, there is a good chance the LoveCoupons.com.my team will try their best to list it here for your use. Check out our list of offers above for the best Charles & Keith promo codes we have found.
How often do Charles & Keith release promotional codes?
Every brand is different. Some brands release regular promotional codes and some do not release any and others only at special times of the year. The team at LoveCoupons.com.my spend hours every day looking for the best promotional codes and if LoveCoupons.com.my has offers available then they will try to list them here.