WHY IS MY ORDER LATE?
Depending on what delivery option you selected your order might still be out for delivery.
Click & Collect - delivery to your chosen store, three (3) to seven (7) days.
Standard Delivery - three (3) to seven (7) working days.
Next Day Delivery - next day if you place your order before 8pm and receive your order the very next day (excludes Public / Bank Holidays). You can also check the status of your order using your tracking number Sports Direct sent you in the confirmation email.
CAN I TRACK MY DELIVERY OVERSEAS?
Sports Direct makes it easy for you to track your delivery no matter where it is. Once your order has been processed by them, you should receive an email informing you of your tracking reference.
Please use that tracking reference to keep tabs on the progress of your delivery.
Sports Direct‘s international couriers deliver Monday to Friday.
Once you’ve placed your order Sports Direct will send you an order confirmation email, detailing what you bought, cost and delivery option.
Sports Direct will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history. If you aren’t receiving emails from Sports Direct, please check your junk folder and add them to your safe list.
In Sports Direct‘s dispatch email you’ll have your unique tracking number for your order. Please check your junk folder, if you haven’t got the email.
Click & Collect deliveries take three (3) to seven (7) days.
Standard Delivery takes three (3) to seven (7) working days.
Next Day Delivery will be delivered the next day if you order before 8pm (excludes Public / Bank holidays). You can also find that tracking reference number in your order history, to track the progress of your shipment.
CUSTOMS CHARGES AND IMPORT DUTIES
If you order from Sports Direct from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
Sports Direct has no control over these charges and can’t predict their amount. For further information please contact your local customs office before placing your order.
RETURN TO SENDER
Sports Direct‘s delivery partners will attempt to deliver your order three times. If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to Sports Direct.
Unfortunately, an order that has been returned to Sports Direct by the courier can’t be re-directed out to their customers again, but will be refunded in full once the warehouse team has processed it. If you require the items, Sports Direct would ask you to place a new order.
WHY HAS MY ORDER NOT BEEN DELIVERED, BUT INSTEAD RETURNED TO YOU?
Sorry to hear you haven’t received your order. When an order is out for delivery Sports Direct‘s delivery partners will attempt to deliver it 3 times. If they can’t deliver it, the order is returned back to Sports Direct for a refund.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned. Occasionally, an order gets damaged in transit and can’t be delivered. You should be able to check the reason why it’s been returned by using the tracking link you got in the dispatch email.
I’VE NOT RECEIVED MY PARCEL, YET THE STATUS SAYS IT’S BEEN DELIVERED
Sorry to hear you’re having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.
Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters. If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact Sports Direct and they’ll be happy to help.