Does Zalora ship worldwide?
No, Zalora only ships to selected countries.
How many hours does it take for my tracking number to activate?
It may take up to 24 hours for your tracking number to activate once the “Order Shipped” email has been sent.
What is the return policy?
Don’t think your order is right for you? Don’t sweat it! Zalora offers free and easy returns within 30 days after delivery.
How To Return Your Items Exchange/Refund?
Zalora offers a wide range of return options and return couriers! Please refer to the table below to understand what return options are available to you, based on your location.
What if I missed the delivery?
Missed a delivery attempt from us? Don’t worry, they’ll make a maximum of three delivery attempts to deliver your order! If they fail to reach you at your specified shipping address, their delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.