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Love Coupons Malaysia

Love Coupons Privacy Policy

Read the Love Coupons privacy policy so that you’re aware how we use your data and take your privacy seriously.

Effective Date: February 12, 2026

Love Savings Group Limited ("we," "us," or "our") operates the Love Coupons website (https://www.lovecoupons.com.my). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our Website. By using our Website, you agree to the practices described in this Privacy Policy.

1. Who We Are

We are Love Savings Group Limited, a company registered in England and Wales (Company Number: 11734108), with our registered office at Kemp House, 124 City Road, London, EC1V 2NX, United Kingdom. We operate the Love Coupons website for users in Malaysia and are committed to handling your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: If you sign up for our newsletter or marketing emails, we collect your email address.
  • Device and Usage Data: We automatically collect information such as your IP address, browser type and version, device type, operating system, pages viewed, referring URL, and the date and time of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to operate our Website, analyse usage, and support marketing efforts. For more information, see our Cookie Policy.
  • Contact Form Data: If you contact us via our contact page, we collect your name and email address to respond to your enquiry.

3. Legal Basis for Processing

Under the PDPA 2010, we process your personal data in accordance with the following Data Protection Principles:

  • Consent (General Principle): We obtain your consent before processing your personal data. Your consent is obtained when you subscribe to our newsletter or submit your information through our Website.
  • Notice and Choice Principle: We inform you of the purposes for which your personal data is being collected, the classes of third parties to whom we may disclose your data, and your rights in respect of the data, through this Privacy Policy.
  • Lawful Purpose (Purpose Limitation Principle): We collect and process personal data only for lawful purposes directly related to our activities, such as website analytics and fraud prevention.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide, operate, and improve our Website and services;
  • To send you marketing communications and newsletters, where you have given your consent;
  • To analyse Website usage, trends, and performance;
  • To protect the security and integrity of our Website;
  • To detect and prevent fraudulent or unauthorised redemption of unique coupon codes;
  • To respond to your enquiries via our contact form;
  • To comply with legal obligations and enforce our policies.

5. How We Share Your Information

We may share your personal data with the following categories of recipients:

  • Service Providers (Data Processors): Third-party vendors who help us operate our Website, send marketing emails, or analyse usage. They process data only on our behalf and under our instructions, in accordance with the PDPA.
  • Advertising and Analytics Partners: We use tools such as Google Analytics to understand how users interact with our Website. These partners may use cookies or similar technologies.
  • Retail Partners: If you click a coupon or link to a partner, certain information (such as cookies or referral data) may be shared to track your use of their offer.
  • Legal and Regulatory Authorities: If required by law, regulation, legal process, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.

We do not sell your personal data.

6. International Data Transfers

As we are based in the United Kingdom, your personal data may be transferred to and processed in the United Kingdom or other countries outside Malaysia. Under Section 129 of the PDPA 2010, a data user shall not transfer personal data to a place outside Malaysia unless that place has been specified by the Minister as providing an adequate level of protection, or the transfer falls within one of the exceptions under the Act. We take reasonable steps to ensure your personal data is adequately protected during any international transfer. By using our Website, you acknowledge and consent to the transfer of your data to the United Kingdom.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In accordance with the PDPA's Retention Principle, personal data shall not be kept longer than is necessary for the fulfilment of the purpose for which it was processed. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained in anonymised form.

8. Your Rights

Under the PDPA 2010, you have the following rights in relation to your personal data:

  • Right of Access (Section 30): You may request access to the personal data we hold about you and information about how it has been processed.
  • Right to Correction (Section 34): You may request that we correct any personal data that is inaccurate, incomplete, misleading, or not up to date.
  • Right to Withdraw Consent (Section 38): You may withdraw your consent for the processing of your personal data by giving us written notice. Please note that such withdrawal may affect our ability to provide certain services to you.
  • Right to Prevent Processing for Direct Marketing (Section 43): You may request that we cease processing your personal data for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer at dpo@lovesavingsgroup.com. We will respond to your request within 21 days.

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commissioner at pdp.gov.my.

9. Children's Privacy

Our Website is intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such data promptly.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or destruction, in accordance with the PDPA's Security Principle. However, no method of transmission over the internet or electronic storage is completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: