What payment methods are allowed on Lazada?
Lazada accepts all of the major Credit/Debit Cards.
Where does Lazada ship?
Lazada ships within the countries which are available during the checkout process.
How will I know when my Express Delivery item is going to be delivered?
Once your order is ready to ship, you will receive an e-mail stating this information. On the day of delivery, you will receive an SMS notifying you that your item will be delivered to you that day.
How can I know the exact date and time of the delivery?
Lazada is unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s delivery schedule in your location.
For what reasons can I return an item?
Generally, your Return Reason is available based on the Return Policy that will be listed in the ‘Return Request’ page when you intend to initiate a return. You may view the Return Reasons for your item when you click the ‘Select’ button on the ‘Return Request’ page.
Please fill in the ‘Additional Comments’ section, particularly for a ‘Return to Seller’ request as this will give the Seller more information about the reason for your Return Request for Seller to decide on approving or rejecting your request.