How can I check the status of my order?
Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each order that you’ve placed with Myprotein. Select the one that you want and discover all the information you need. Myprotein will also send you an email as soon as it’s on the way!
Why is there a sticker covering the ingredient pane on my product?
Myprotein have to make sure they follow Australian/New Zealand rules on a couple of their items, so Myprotein have to affix a sticker with current information over the package.
How do I use Myprotein discount codes?
Getting discounts have never been easier! With Myprotein, you can get discounts on your favourite sports nutrition products with a few clicks. All you have to do is add your items to the basket, add your coupon code in the box, and then click on ‘Use Code’, and the discount will be applied automatically.
Why is my discount code not working?
If your code doesn’t work, you need to check that the discount code might have expired and that the item isn’t a sale item. You might have already used this same code when shopping before at Myprotein, or you might have not spent the minimum amount of money to qualify for a discount.
How can I stay updated about new Myprotein offer codes?
The best way to stay on top of Myprotein‘s latest and greatest offers is to sign-up for their newsletter. Once you do, you’ll have exclusive offers sent straight to your inbox, in addition to training tips, nutritional guides and the inside scoop on their latest innovations. You can download the Myprotein App to shop all your favourite products directly on your phone and receive some exclusive offers.
Where can I find the best Myprotein discount codes?
To be notified of the best discounts out there, all you have to do is sign up to their email newsletter, and you’ll always find the best and most up-to-date codes delivered straight to your inbox.
Will I have to pay VAT?
Any order for delivery outside of the United Kingdom may be subject to import charges and taxes (including VAT). Because customs regulations and practices differ greatly from nation to country, Myprotein recommend contacting your local customs agency for further information.
Why do I see a pending transaction in my PayPal account?
When you place an order, the payment will appear as pending in your account until Myprotein ship the products to you. The pending transaction indicates that the payment has been authorised.
Why can’t I add a new credit card to my account?
If you want to change your payment information, you must do so during the checkout process. Once you’ve placed your order, your new card information will be saved. This means you’ll be able to easily order your favourite supplements the following time around.
What gives that my favourite product isn’t on the site?
Myprotein are still waiting for some of their products to arrive at their new Australian warehouse. Don’t worry, they’re working hard to get all of your favourites back on the site as quickly as possible.