How to place an order?
It’s easy to place an order with them. Once you have found the product you would like to purchase: Click add to basket to put the item straight into your basket or click through to the item page and then choose to add to the basket or go to checkout. You can then view your shopping basket and go to the checkout or continue shopping.
How do I amend my basket?
*Click on ‘View basket’ at the top of the page.
*You will see the description, price, and quantity of each item currently in your basket.
*You can change the quantity by using the +/- buttons or remove the item altogether by clicking ‘x’.
What can I spend my reward points on?
You can spend your points on absolutely anything on site. There are no exceptions.
What do I do if I have received incorrect or faulty goods?
Myprotein is sorry that your delivery has not gone smoothly. Please accept their apologies for any inconvenience this may have caused, and contact their Customer Service Team to arrange a replacement order.
How do I place an order?
They will never stand in the way of you and your products so we make it easy to order online, they will even hold items in the basket for 60 minutes for you should you temporarily leave their page. Find the products you want and add them to the basket. You can either carry on shopping or checkout if you’ve got everything you need. Your account will show any stored addresses or payment options, making it quick and easy to complete the order. Check everything is correct and you’re good to go! they will send you an email as soon as the order is on its way.
Can I make changes to my basket?
Absolutely! Click on the basket icon at the top of the page and you’ll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favorite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
What is Myprotein return policy?
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
I have received a faulty item. What should I do?
They are sorry that happened. They take pride in all their products. So that they can look into this for you, please contact us to tell us more via the ‘Still need help’ section (below). It’d really speed things up if you could find the information below before contacting us, don’t worry if you can’t though, they can help once you get in touch.
*Details of the fault
Images that support the fault, if applicable. As soon as they have looked into the fault they will send you an email with the outcome.
There is an item missing from my order. What should I do?
They ship items separately to make sure you get what you need as quickly as possible. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered. If the item has been sent, then send a message through via the ‘Still need help’ section (below) to let their Customer Service team know and they’ll be happy to help.