What is the payment method?
The Protein Works accept VISA, Mastercard, Maestro, and PayPal.
Where does The Protein Works ship?
The Protein Works ships within selected countries provided during checkout.
What are your delivery times?
They realize how important your order is to you and it is just as important to them. This is one of the main reasons why they chose to partner with DPD and Yodel as their carriers of choice. DPD offer a premium delivery service with deliveries from 9.00 am to 5 pm.
How do I track my order?
If your order has not arrived by the estimated delivery date, they’re here to help. Before getting in contact with them, have you tried: Checking the tracking link via your confirmation email to view the up to date tracking.
Does The Protein Works have right to cancel?
The Protein Works holds the right to cancel or suspend your account at any time if you breach any of the terms and conditions laid out here. You can cancel the agreement with the website by informing them via writing. Doing this will also have to comply with you ceasing to use their website when/after cancellation is posted. The cancellation or the suspension of your account will not affect either parties’ rights or liabilities.
Can I exchange the product?
You can exchange a product or flavour. The only considerations in this respect are:- You pay for the cost of the collection and the cost of the re-delivery. If you have only had one or two scoops of the product then they will replace it in full.
Can I cancel my order?
They’re really quick at packing your order up which means they only have a window of about 15 minutes of your order being placed to make a change. This includes changing the delivery option, delivery address or product.
Can I amend my order?
They’re really quick at packing your order up which means they only have a window of about 15 minutes of your order being placed to make a change. This includes changing the delivery option, delivery address or product.