Can I have a hard copy receipt sent by post?
You get an electronic receipt in PDF format from Agoda.
I will not be going anymore. Can my friend use booking?
If you need to change the name of the reservation, you must contact Agoda as soon as possible. If you do not contact them to change the guest’s name, the property reserves the right to refuse check-in.
How can I cancel my booking?
To cancel your booking you need to head to the ‘manage my booking’ section and sign in. Once you’ve signed in to your account you’ll be able to find further instructions on how to cancel your booking.
When will I get my refund?
Refunds, if applicable, will immediately be submitted to the bank. From the submission/refund date, banks generally take up to 10 business days to process the refund payment and transfer the funds into a customer’s account. It is important to note that some banks can take between 15-30 days or until the next billing cycle. The refund should be converted to your local currency by your credit card company.
I want to change my booking dates. How can I do this?
Agoda now provides you with a self-service option. Just by clicking on the self-service link provided in your confirmation email, you will be able to request to amend your booking. You can also amend your booking by signing in to “Manage my bookings” via the website.