What are the Agoda payment methods?
Agoda accepts all of the major Credit/Debit Cards.
How can I cancel my booking?
To cancel your booking you need to head to the ‘manage my booking’ section and sign in. Once you’ve signed in to your account you’ll be able to find further instructions on how to cancel your booking.
When will I get my refund?
Refunds, if applicable, will immediately be submitted to the bank. From the submission/refund date, banks generally take up to 10 business days to process the refund payment and transfer the funds into a customer’s account. It is important to note that some banks can take between 15-30 days or until the next billing cycle. The refund should be converted to your local currency by your credit card company.
I want to change my booking dates. How can I do this?
Agoda now provides you with a self-service option. Just by clicking on the self-service link provided in your confirmation email, you will be able to request to amend your booking. You can also amend your booking by signing in to “Manage my bookings” via the website.
Will I be charged if I cancel my booking?
If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees for a booking is determined by the property.
When do I get a confirmation email?
In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you still haven’t received it after that time, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.