Updated 28th April 2025
16 Ratings. Average 3.5 out of 5 stars
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Origin Mattress accepts the following payment options:
Credit card including VISA, Mastercard, Union Pay, AMEX and more Debit/bank card FPX 0% interest instalments (3, 6, 12-months) eWallets (Touch 'n Go, Grab, Boost)
Delivery to West Malaysia takes between 6 and 8 business days.
Unfortunately, they are unable to cancel an order once it has been placed. This will allow them to pack your orders efficiently and minimize errors. It is advisable to check your order before placing it.
The 120-night trial starts on the same night as the date you receive your product via delivery. Origin Mattress supports the natural alignment of your body unlike any other mattress, so it can take some time for your body to completely adjust. Similar to when you start fixing poor posture, it may feel odd or uncomfortable at first, so they highly recommend you sleep on it for a few weeks to give your body a chance to adjust. If you’re still unsatisfied after 25 nights, you can return it for a full refund.
Returning is quick and easy. Simply send them an email with your (1) order number, (2) image of the product, and (3) reason for returning it to enquiry@originmattress.com.my, and leave the rest to them. Their friendly customer support team will arrange to pick up the products at your home. Once they receive your return, the refund will take 7–14 days to process and be credited directly back to your original payment method.
15 years (from the date delivered).
Claims covered under this limited warranty may be made by reaching them at enquiry@originmattress.com.my
Please inspect your product and its individual components carefully within three (3) days of receipt of delivery. You must report, within three (3) hours of delivery, any physical damage or defect that is present in the product at the time of delivery; any physical damage to the pillow after such an initial three-day time period will not be considered a fault of Origin and may be subject to fees.
In order to process an exchange or replacement part request, they will require photos of the damaged component(s).
Support Hotline +60 154 600 0146 (11am – 5pm)
Support Email enquiry@originmattress.com.my
Origin Mattress is a sleep technology firm that creates solutions to support your ability to Sleep, Recharge, and Conquer. One of the most recognised sleep product lines in the world is already theirs. used by sportsmen and recommended by sleep experts. Without a question, sleep has the power to improve or change what people do.
Their mission, as a top supplier of sleep technologies, is to enable individuals to live the most fruitful lives possible. Their goal with Origin is to improve sleep globally by doing away with gimmicks and putting an emphasis on what really matters: products and technology.
About Origin Mattress Homepage
https://originmattress.com.my/
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