What payment methods do you accept?
Penelope Chilvers accepts all majors of Debit/Credit Cards and PayPal.
Where does Penelope Chilvers deliver?
Penelope Chilvers delivers to all over in the world.
Am I able to track my order?
Yes. Once they dispatch your order for delivery you will receive a unique tracking number by email. Once you receive the tracking number you can check the status of your shipment.
Can I exchange my order?
If you wish to change the shoe size you have ordered, please email customerservices@penelopechivers.com or connect with a live agent so they can attempt to amend your details. Penelope Chilvers are happy to help as long as the order has not already been dispatched.
What is your return policy?
In the event that you are not completely satisfied with your order, they will refund the product if the order is returned within 21 days from receipt of delivery. Sale/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. They cannot accept any used items and any such items will be returned to the purchaser.