What is IDEAL OF SWEDEN payment method?
IDEAL OF SWEDEN accepts all major Debit/Credit Card and AliPay.
Where does IDEAL OF SWEDEN ship?
IDEAL OF SWEDEN ships within selected countries provided during checkout.
Where is my order?
Once your parcel has left their warehouse you will receive an e-mail with shipping information. Depending on the shipping alternative you have selected, the parcel will be delivered to your home address or to your nearest pickup point. Please note that the postal service can choose to deliver the parcel to the nearest pick-up point.
In the confirmation e-mail, you will find all relevant information regarding your parcel and how to track it. If you did not receive a confirmation e-mail within 24 hours after your purchase, please check your junk mail and contact their customer service if you did not receive it.
Please note that delivery times may be longer than usual during campaigns and promotions.
Can I cancel my order?
They know you need your products fast! As soon as you have placed the order, they are on it. Unfortunately, this means they will be unable to make any cancellations as it is already being processed at the warehouse (usually within seconds).
What is your return policy?
You have the right to return one or more products for a refund within 14 days of receiving your order.
Have you received my return?
They will contact you via e-mail as soon as they have processed your return. Please keep an eye on your junk mail as well. Depending on the country of dispatch and postal service, it usually takes 7-14 days for them to receive and handle your return.
If you have not heard from them within 3 weeks, please contact them by using the button "CONTACT US" further down the page.
How long does it take to get the refund?
You will receive an automated email when your return is handled and approved. If you have not heard from them within 3 weeks of your return, please contact them by using the button "CONTACT US" further down the page.
After they have approved the return, it usually takes 1-5 business days for the money to be refunded to your account. The money automatically goes back to the account used for payment. If you paid with a gift card, the money will be refunded to the gift card.
