What is the payment method?
ECHT accepts VISA, Mastercard, American Express, Discover Card, Google Pay, Apple Pay, Shop Pay and PayPal.
How long does shipping take?
It takes 3 - 6 business days from dispatch date to receive an item.
Do I have to pay for returns shipping?
In the unlikely circumstance, you are not content with your purchase, you may return the parcel to ECHT in secure and protected packaging for a refund or exchange within the guidelines below. Currently, you are responsible for the cost of returning your item to ECHT.
What if I received a faulty item?
Please contact ECHT immediately via the form below and include photos of the faulty or incorrect item. Their customer service support team will contact you via email and they will try and resolve your query as best they can.
What is the exchange policy?
All items can be returned for an exchange within 30 days from delivery date if they are unworn, unwashed. ECHT team will inspect your item and if it is not in a good condition your request will not be actioned and you will be liable for any costs to send the items back to you.
What is ECHT‘s returns policy?
Any new item can be returned for a full refund or store credit within 14 days of delivery, or alternatively, you can exchange your product within 30 days.
In the event you have received a faulty item, please contact ECHT immediately. Please do not return any damaged goods before getting in touch with a member of the support team.