What payment methods do you accept?
Cynthia Rowley accepts all major Debit & Credit card.
How long does it take for my order to arrive?
With Ground Shipping your order will arrive in 3-5 business days. Cynthia Rowley also offer 3 Day Shipping, which will arrive 3 days after the package is processed and shipped from their warehouse, and 2 Day Shipping, which will arrive 2 days after the package is processed and shipped from their warehouse. International orders are shipped by FedEx and will arrive within 2-4 business days after the package is processed and shipped from the warehouse.
Where do orders ship from?
Most orders will ship from their warehouse. Less frequently, high demand or speciality items will ship from one of our boutiques. To get your order out to you as soon as possible, items from your order may ship from various locations, so you will receive multiple packages. If your order ships in separate packages their customer care team will send you tracking information for each shipment. Don’t worry if you selected an expedited shipping method, you will only be charged once.
How do I track my order?
You’ll receive an e-mail with tracking information when your order ships, so you can always check the status of your package while it’s in transit. If your order ships in multiple packages you will receive a shipping confirmation e-mail for each separate package. If you need help with tracking, reach out to Customer Care.
What is your return policy?
They have a 14-day return window from the date the item has been delivered. Items purchased at a discount of 30% or more are considered final sale and are not eligible for a refund, exchange, or store credit. This includes items bought with a discount or a promotional code. Items purchased at full price or at a discount less than 30% off the original price are eligible for exchange or return. To learn complete details visit: https://cynthiarowley.com/pages/customer-care