What are the modes of payment?
The Luxury Closet accepts VISA, Mastercard, American Express, and PayPal.
How are orders delivered to me?
The Luxury Closet has partnered with several delivery partners for delivery in GCC and the rest of the world.
How do I track my order?
You may track your order under My Purchases in your account. Please track your orders from The “Ongoing Orders” tab which will show a list of orders that are under process.
How can I get the item gift wrapped?
They can accommodate gift wrap requests within the UAE, please reach out to their Customer Support Team via email ([email protected]
) to put in a preference for Gift Wrap. International Orders do not qualify for Gift Wrapping.
I have received the wrong item, how do I cancel?
If you have received the wrong order, you may log in to My Account, click on My Purchases, go to Completed Orders tab to find your order and proceed with the cancellation and return. Alternatively, please reach out to their customer support team via Phone, LiveChat or email ([email protected]
) to report the same so it is resolved on priority.
What is the Cancellation/ Returns policy?
The Luxury Closet has a 3-day Return Policy, which means all return requests must be raised within 3 days of receiving the delivery. The Luxury Closet will take care of collecting the return-initiated item within the GCC (UAE, KSA, Bahrain, Kuwait, Oman), USA, and other countries. All Pay & Reserve purchases can be cancelled at any time but with a 25% cancellation charge. However, the cancellation charges for the Payfort instalment plan is 10%. However, non-returnable items do not qualify for cancellations and returns.