What is the payment method?
Sundance Catalog accepts VISA, Mastercard, American Express and Discover Card.
Where does Sundance Catalog deliver?
Sundance Catalog delivers to Worldwide.
What shipping methods do Sundance Catalog use?
Sundance Catalog jewellery arrives in a complimentary jewellery box. Sundance Catalog packages are sent via the U.S. Postal Service, Federal Express or through freight carriers for oversized items such as furniture.
Am I billed for shipping on an exchange order?
If you have exchanged for the same item/same item number, but simply a different size or colour, they do not charge shipping, as a courtesy. If you exchange for a different item number, shipping charges are assessed.
How do I return an item?
Complete the return form from the back of your invoice/packing slip. This will help them process your request quickly and correctly.
Package the items securely and include the packing slip received with your order. Seal the package properly for shipment. You will find our SmartLabel® attached to the original invoice. Affix this to your package and take it to any U.S. Mail Drop; your local post office, your home or work mailbox or your local mail carrier. If you no longer have the SmartLabel®, invoice or packing slip please visit them in Live Chat and their customer service representative will make arrangements for you.
Returns are processed in the order received and may take 2 to 10 days to be refunded once they receive them. Refunds are processed back to the original method of payment. Credit card refunds will be reflected on your credit card billing statement within one billing cycle.
How long will it take to get a credit?
Sundance Catalog Returns department processes returns in the order they are received. Return processing may take several days from the time they receive your package in order for them to be fully opened, inspected and processed. From the time their Returns department processes your package, they commit to submitting your refund to your bank within 24 hours. Your refund should appear within one credit card billing cycle.