What payment methods do you accept?
RoseGal accepts all majors of Debit and Credit Cards.
Where does RoseGal ship?
RoseGal ship limited countries during the checkout process.
When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, they will work on the issue until there is a positive solution.
How do I track my order?
Once they provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
Where do I return the item?
After contacting their Customer Service Department and reaching a mutual agreement, you will be able to send the item(s) to their warehouse. Once they have received the item(s), they will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, they will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from their headquarters.