What are the Qoo10 payment methods?
Qoo10 accepts all of the major Credit/Debit Cards and PayPal.
Where does Qoo10 ship?
Qoo10 ships within the countries which are available during the checkout process.
How long will it take for shipping?
For non-registered mail, it takes 1-2 weeks from the shipping date for local delivery and takes 4 weeks for international delivery.
It may also take over 4 weeks for local/international delivery depending on certain situations. For registered mail (Standard), it takes 1 week from the shipping date for local delivery and takes 1-2 weeks for international delivery. International delivery from China may take over 3 weeks.
What I have to do if I have not received the items?
Please do not worry if you have not received the item you ordered, Qoo10 will intervene in the dispute between buyers and sellers. When the status is changed to delivered through the system automatically, kindly click on the non-receipt claim in My Qoo10 > Shopping list.
What is Qoo10 return policy?
If you are not satisfied with your order then you can return it within 7 days after you have received the items.