What is the payment method?
Nomadik accepts all the major of Credit cards.
How does the subscription service work?
Pick your plan, sign up, they’ll ship you a themed adventure box with the latest gear, you get to keep it all. You don’t mail anything back, there are no hidden fees. They re-bill on the 5th and they ship on the 25th each month (except December, they ship on the 20th).
Can I cancel anytime?
Yes, there are no contracts and no fees to cancel. You can cancel within your customer account, you can log in on the homepage or here: https://thenomadik.com/customer/login Once you login scrolls down, on the left side under Subscription click on “EDIT,” from there click “CANCEL.” PLEASE NOTE: If you let your subscription renew then cancel after the renewal date (4th at midnight) you will still receive the shipments associated to your renewal, you will not get a refund. Your subscription will not renew after that. If they expedite a shipment and your subscription is active you will auto-renew for the current month. If you purchase and then cancel right away this disables the next renewal, you will still get your shipments associated to your order.
I live outside the USA or in a hard to reach the area, can I order a subscription?
Yes! As soon as your box ships you automatically get a tracking email. Shipments outside of the USA take 6-14 days to arrive from the day they are scanned in by USPS. International shipments do not have free postage and are not included in any other shipping related offers.
Can I return or exchange my box? What about an individual product I bought?
You may return your box for a full money back refund if the box and products are in original condition. You must notify them within 14 days of receiving your box and provide the reason, however, returns and refunds are at their sole discretion. They don’t provide shipping for returns. All individual e-commerce sales (non-subscription orders) are final, no returns will be accepted. If you have a concern or question please email them at [email protected]