How do I get free delivery?
They don’t currently offer free delivery, however, sign up to their newsletters to be the first to find out when they will be offering it again.
How can I track my order?
Tracking details of your order will be emailed to you with your dispatch confirmation. Alternatively, if you are a registered customer, these details can also be located within your order history, simply by logging into your account area and viewing your order history.
What will happen if I miss the delivery?
All deliveries made by their courier service will require a signature. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier will leave a ‘while you were out’ card where you will have the option to re-arrange delivery or collect from your local sorting office. Should the courier be unable to complete delivery and the parcel has been left at the depot for over 1 week, your order will be returned to us. In these cases, My 1st Years reserve the right to charge you again for any re-send costs that they incur.
What are the delivery options?
£3.95 for standard UK delivery, £7.50 for Next Day UK delivery & £10.50 for Saturday UK delivery. International charges vary depending on parcel size and location.