What is the payment method?
Mobvoi accepts all the major of Credit/Debit Card and PayPal.
Where do you deliver?
Mobvoi delivers worldwide.
What happens if I change my address before you ship?
Before they ship your order, you can change the shipping address at any time.
How can I cancel the order?
* If you are eligible for a refund, please go to the project page and click the button marked “Manage”. Here, you can cancel or make changes to your order.
* If you pledged as a guest, you will need to use the link in the e-mail that was sent to you.
* If your order is not eligible for a refund via Indiegogo, please contact them directly regarding refunds. If you need additional help, please contact them directly at [email protected] They can assure you that this will be the best price offered for the product in the whole year, even better than Black Friday.
Will there be any handling fees and customs charges?
The VAT amount varies for different countries. There is no VAT incurred for shipments to the US, Australia, and HK.
What is the warranty policy?
Beginning when your order is delivered to you, they offer a 30-day return policy, as well as a 1-year warranty for all new products. Refurbished products are final sale, non-refundable, and come with a 90-day warranty policy.