What is Microsoft payment method?
Microsoft accepts VISA, Mastercard, American Express and Discover Card.
Is Microsoft available Worldwide?
Yes, Microsoft is available Worldwide.
When will I receive my order?
Microsoft updates their customers with shipping cost and time during the checkout process.
What if I have a duplicate charge for the same order?
If you were charged more than once for the same order, have your Microsoft account and order number available and contact Microsoft Store Support. Get more info on the Microsoft Store help page.
When am I charged for Microsoft Store purchases?
* For digital downloads, you’re charged immediately after your purchase.
* For items, they ship to you, you’re charged when the order is sent to the warehouse.
* For info about when you’re charged for pre-orders, see Pre-orders for Microsoft Store.
Why was my pre-order cancelled?
Pre-orders are cancelled if your payment method can’t be authorized at the time of the product’s release. For example, this can happen if your credit card expires before the item becomes available. If this is the case, they’ll send an email asking you to update your payment info so you can pre-order it before the release.
How can I exchange or return the product?
If you bought a Microsoft product from a source other than Microsoft Store, contact that source to return the item. Physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software may be eligible for return and exchange or refund.
*Sign in to Order history, and then select Request a return. If you don’t see Request a return, your item may not be eligible for a return. For detailed info about the return and refund policy, see Microsoft Terms of Sale.
*Follow the instructions on the screen to get a prepaid shipping label for the return. If you can’t get a prepaid shipping label for the return, contact support.
*When they receive your item and find it eligible for a return, they’ll either ship you a replacement or issue you a refund.
Get the status of your return from the Microsoft Store. Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books are not returnable unless the offeror applicable law states that you’re eligible for a refund. Digital gift cards and service/subscription cards may be eligible for return. For more info, see Microsoft gift card terms and conditions.
Can I return the product?
If you purchased a product from Microsoft or Microsoft Store, you can apply to return it. You can then see if your product is eligible for a return. If you purchased a product from another organization, contact the organization to request a return of the product or a refund of the amount paid. You can review the order history to check the products you ordered from Microsoft.
