What payment methods do you accept?
KAI's Virgin Vapor accepts all major Debit and Credit Cards.
Where does KAI's Virgin Vapor ship?
KAI's Virgin Vapor ships Worldwide.
How can I track my order?
Once your order ships they will email you a shipping confirmation which will include your tracking information. Clicking that link will take you to your carrier’s tracking information.
Can I change or cancel my order once I’ve already placed it?
If you have placed an order but have not yet received an email saying your order has shipped, contact them and they will do their best to accommodate you. If the order has already shipped, cancellations or changes are no longer possible. If you are trying to make an exchange after you have placed your order but before it has shipped, they will cancel your order and have you re-order the new item you are wishing to purchase.
What is your return policy?
They do not accept returns or offer refunds on consumable or disposable products such as e-liquids, e-cigarette cartridges, cartomizers, or atomizers. They will accept exchanges, returns, or offer refunds for products that are defective due to manufacturing or workmanship, upon receipt, if returned within 15 days.
How will I be refunded?
All purchases will be refunded via their original payment methods.