What payments method do Joe Browns accept?
Joe Browns accepts Visa, Visa Debit, Visa Electron, Maestro, MasterCard, and American Express. You can also pay by personal cheque or by postal order, both of which should be paid in pounds sterling and made payable to Joe Browns Ltd. Please allow 10 working days for all cheque payments to clear.
How do I redeem the promotional code?
The Promotional Code box on the payment page is where you can insert promotional codes and special offer codes. Apply your code when you’ve entered it.
Why isn’t my promotional code valid?
If your code does not work, it is most likely invalid or expired. Please double-check that you’re inputting the correct code; if possible, copy/paste to make things easier. Double-check that you’re typing zeros as zeros and O’s as O’s. If you are unsure, please contact us and Joe Browns will gladly check into it for you.
Is it possible to utilise multiple promotional codes?
Each order can only have one promotional code applied to it. Promotional codes cannot be utilised in conjunction with orders placed through an affiliate website unless the promotional code is used instead of any benefits provided by the affiliate partner.
What’s the difference between a promotional code and a gift certificate?
A gift voucher will have a predetermined value and will be applied to the overall cost of your order, lowering the amount you must pay. A promotional code, on the other hand, will reduce the order’s value rather than the amount you must pay toward the order’s final cost - a promotional code could, for example, be an offer of free P&P or a 10% discount.
How do I return the item?
The method used to return goods will vary depending on which country you’re returning goods from. Please visit their returns page for full instructions on how to return goods from your country.
Do Joe Browns offer free returns?
Free returns are available depending on your location: currently, customers who are returning goods from the UK, Ireland, and France can take advantage of their free returns service. Whilst customers who are based in the USA have to pay to return items, goods can be posted to a local US address rather than directly to the UK. For full details about returning goods from your particular country, please see their dedicated returns page.