Do you ship worldwide?
Yes, they deliver worldwide.
What is the payment method?
JK Attire accepts Visa, Visa Debit, MasterCard, Solo, Maestro, and PayPal.
Do you offer a student discount?
Yes, they offer a 15% student discount with Student Beans.
What is the return policy?
They are able to offer a refund for any unwanted items that are returned to them in a new, unworn and saleable condition with the original packaging and all JKA garment tags and labels still attached. All returns must be made within 28 days of you receiving your order.
Please note items purchased on sale at a discounted price must be returned within 14 days.
Returns should be wrapped securely in appropriate packaging to ensure the goods arrive with them in their original condition. They reserve the right to refuse a refund/exchange for damages caused by insufficient packaging. Returns are at the cost of the customer. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at their warehouse. They advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. They reserve the right to refuse a refund/exchange for returns that fail to arrive with them and where no proof of postage/tracking is available.
Please complete the dispatch note paperwork received within your parcel stating your reason for the return. This paperwork also contains details of your order that will help them identify it and refund more efficiently. Please peel away the returns address sticker at the bottom of this paperwork and attach it to your parcel ensuring all other previous details are covered.
Please affix the appropriate postage. Should you misplace the paperwork for your order, please enclose details of your order number, name, address and reason for return and send to:
JKA Customer Service
Torque Logistics, Wortley Moor Road, Wortley, Leeds, West Yorkshire, LS12 4JH
When will I get my refund?
They aim to process all refunds within 14 days of receiving your parcel at their warehouse. Refunds will usually clear into your account within 5 working days, however, this can vary between banks and can take longer if you are an international customer. Unfortunately, they are not able to offer exchanges at this time. However, you can return your item for a full refund, and then place a new order for your preferred replacement item.
