Where do I find product specifications?
To find specifications and resources about a product, visit the product item detail page and look for the tab “Specs & Resources.” This will show important details like size, capacity, material, schematics, power/rating and warranty information.
How do I add gift wrapping?
On an item page, click the checkbox “Gift Wrap & Message”. A text area should appear. Type your message inside the box, including a “from name”, then click “Add to Cart”. If an item is already in your shopping cart, and you would like to add a gift wrap option, click “Gift Options.” It will open a window where you can add a message.
How much does shipping cost?
To quickly view a shipping estimate, add the products that you are interested in, to your shopping cart, then click “Estimate Tax & Shipping” on the cart page. Enter your zip code to view available shipping methods and costs.
How long will personalising a product take?
Most personalized orders will be completed in 1-2 weeks. Specific timing will be listed on the item page under “Availablity”. Large custom orders (over 100) may take additional time.
Is there a setup fee for personalised products?
Small Quantity Orders do not require a setup fee. Large Quantity Orders with new artwork require a setup fee of $85, to be billed and collected once the artwork is approved.
Can I return a personalized item?
Once customization has begun, sales of custom items are final and nonrefundable.
What methods do you use to personalise items?
Depending on the item, they use screen imprinting, die imprinting and laser etching for personalization. Most items are personalized in house, and some are personalized by their partners.
Can I order an item that is on backorder?
If an item is on backorder, you can still order it, and they’ll ship the item when it becomes available.
Is this website secure for credit card transactions?
IWA is a fully secure website, using a Premium SSL EV which validates domain ownership and trust at the highest level of organization authentication.
Where do I apply the promo code from LoveCoupons.com.my?
During the checkout process, you will have the opportunity to apply your promo code. For detailed instructions please read the “How Do I Use My IWA Wine Promo Code?” section above.