What is the payment method?
Hush accepts VISA, Mastercard, American Express, JCB, and PayPal.
Where do you deliver?
Hush delivers worldwide.
Can I make a special request with my packaging?
All of their parcels come beautifully packaged and scented with their signature Linen and Room Spray, but if you do have any packing requirements, please let them know by popping a note in the ‘notes for hush’ box when placing your order. If required, they are able to pack orders without fragrance.
I haven’t received a confirmation email?
Their confirmation emails are generated automatically and are sent out shortly after your order has gone through. If you have not received one, it could be because there is a mistake in your email address, or that the order was not completed. Please do not hesitate to get in touch and they will be happy to help.
What is the cancellation policy?
You have the right to cancel your order as long as you notify them in writing within 14 days of receipt. You then have 14 days to return your entire order (as per their returns policy) for a full refund, including the cost of any delivery charges.
Please note that enhancements such as next day delivery or gift boxes are not eligible for a refund.
How do I know if you’ve received my return?
It can take up to 10 days for a refund or exchange to be processed; once it has been processed by them you will receive an email confirming the return and/or dispatch of the exchange. They do not send emails confirming when the parcel is received at their warehouse; however you can track its progress by using the 14 digit code on your proof of posting receipt.
I really love this. Can I be put on your waiting list?
They are unable to run waiting lists for items, as there is no guarantee that they will get the stock returned, and the last thing that they want to do is to promise you stock that they will not be able to get out to you. Please just check back on the website.
