What payment methods do you accept?
Frasier Sterling accepts all major Debit & Credit cards.
Where does Frasier Sterling ship?
Frasier Sterling shipping options are available all over the world.
How many days does it take to get my International order?
Please allow 48 hours for them to prepare your order and 5-7 business days for shipping. Please note that if you place a custom or fine jewellery order it can take up to 2-4 weeks to prepare your order as each piece is handmade just for you. International shipping can take up to 30 days and their shipping fees do not include any duties or taxes.
The shipping carrier lost my package. Can I get my item replaced?
In the event that USPS, DHL, FedEx or UPS misplaces or loses your order, they are happy to send a replacement—unless your order contained fine jewellery. For all missing fine jewellery orders, Frasier Sterling will conduct an investigation with the shipping service to determine if the product can be replaced.
What is your return policy?
Frasier Sterling offer their angels returns and exchanges within 30 days of the delivery date, with the exception of their fine jewellery. All FS Fine pieces are final sale.