What can I do with my account?
You would be able to:
View your policies/certificates in a single view.
View detailed information of your policies/certificates e.g. status, payment history, coverage, nominee/beneficiaries, maturity date, and premium/contribution amount. Find out more when you log in to MyAccount
View your claim(s)
View your personal information
If I want to make any changes to my personal details and/or policy/certificates how do I proceed to do so?
This portal provides a user with the following facilities:
Click on the Service Request tab.
Please select the change option required and complete the form template
You may download the required forms for certain service requests to be effected
For a change of contact information eg email address and contact number owned
For Change of address, the change will only be updated on the specified policy/certificate, They will endorse the selected policy/certificate with the updated information
You may raise all types of service requests. However, for certain types of requests, you will be required to submit the completed forms personally at the branch.
What happens if I entered the wrong AC?
If you have entered an invalid AC for more than three (3) times, an error message will be displayed.
To receive a new AC, click “Resend Activation Code”. A new AC will be sent to your pre-registered mobile phone number.
I entered my AC in MyAccount and received an error message?
There are a few possibilities:
Your AC has expired
You have exceeded the maximum number of login tries for your MyAccount UserID.
To receive a new AC, click the “Resend Activation Code”. A new AC will be sent to your pre-registered mobile phone number.
I was logged out from MyAccount after I left it unattended for a few minutes, is that normal?
For security purposes, MyAccount will log out if there are no activities for 20 minutes.
You may proceed to log-in again to MyAccount