What is the payment method?
East Essence accepts VISA, Mastercard, American Express, Discover Card, Maestro and PayPal.
What courier services do you use to ship with?
East Essence ship packages with FedEx, DHL, Aramex and USPS.
How can I track my package?
Log on to your account and click track order. You can also email East Essence at [email protected]
to get an update.
If I change my mind on my order but it is already shipped, can I refuse the package?
No. Please accept the package and email East Essence at [email protected]
to obtain an RMA number to return the package. You have 24 hours after the standard order is placed to cancel/change it. Express orders cannot be cancelled once processed. Please call them at 510.943.4040 if you are past this deadline and they will do their best to assist you. While they will try their best to redirect the package back if it is shipped, you will be responsible for return shipping.
Can I cancel my order before it get shipped?
East Essence allow the Customer 24 business hours to make any change or to cancel the order, over 24 hours 25% restocking fee will be charged from the amount.