Where do you deliver?
Curious Egg delivers worldwide.
What is the payment method?
Curious Egg accepts Visa, MasterCard, Maestro, American Express, Discover, and Paypal.
What is the return policy?
Curious Egg offers a 30 day returns policy. You can return a product to them within the first 30 days from delivery for any reason. They hope you are delighted with your order but they understand that from time to time you may need to return an item to them.
If you need to return a product to them for any reason, please log in to your account and submit a return request. If you don’t have an account please contact them at hello@curiousegg.com quoting your order number and the reason for your return. They will issue you with a Return Authorisation (RMA) number for you to include with your return. They’ll process your exchange or refund as soon as they receive your returned product.
Full details of their Returns policy can be found on their Terms and Conditions page.
What is the delivery option?
UK Delivery
* Standard UK delivery (2-3 business days) is available free of charge for all orders over £75.
* Their Standard UK delivery charge for orders under £75 is £3.95. This covers most items but excludes some heavyweight and outsize products and heavier weight combined orders. Express UK delivery (1-2 business days) is also available for most products. They also offer Royal Mail Special Delivery (next day guaranteed) on selected products. Free sample delivery.
International Delivery
They deliver worldwide to the following International zones:
Europe Zone 1:Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Republic of Ireland
* Discounted saver delivery (3-5 days) for orders over £100 is £9.95 for orders below 1 kilo and £14.95 for orders over 1 kilo. Standard delivery (3-5 days) is £14.95 for orders below 1 kilo in or £19.95 for orders over 1 kilo. Sample delivery £3.50.
Europe Zone 2:Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
* Discounted saver delivery (3-5 days) for orders over £100 is £9.95 for orders below 1 kilo, £14.95 for orders of 1-1.5 kilos and £24.95 for orders over 1.5 kilos and outsize orders. Standard delivery (3-5 days) is £14.95 for orders below 1 kilo, £19.95 for orders of 1-1.5 kilos, and £29.95 for orders over 1.5 kilos and outsize orders. Sample delivery £3.50.
US & Canada
* Discounted saver delivery (5-7 days) for orders over £100 is £14.95 for orders below 1.5 kilos, £19.95 for orders of 1.5-2 kilos and £44.95 for orders over 2 kilos and outsize orders. Standard delivery (5-7 days) is £19.95 for orders below 1.5 kilos, £24.95 for orders of 1.5-2 kilos, and £49.95 for orders over 2 kilos and outsize orders. Sample delivery £7.50.
Rest of the World
*Discounted saver delivery (5-7 days) for orders over £100 is £14.95 for orders below 1.5 kilos, £19.95 for orders of 1.5-2 kilos and £69.95 for orders over 2 kilos and outsize orders. Standard delivery (5-7 days) is £19.95 for orders below 1.5 kilos, £24.95 for orders of 1.5-2 kilos, and £75.95 for orders over 2 kilos and outsize orders. Sample delivery £7.50.
International (ROW) Delivery
*Their standard International (non-EU) delivery charge is £19.95. This covers most items but excludes some heavyweight and outsize items which are charged at higher rates. International deliveries typically take 5-7 business days for delivery excluding some special order items. Orders received before 2 pm Monday to Friday are typically shipped on the same day excluding some special order items. Full details of the standard delivery services and charges available and estimated delivery times for each product are displayed on the product information page.
What to do if I receive a faulty item?
If any Goods you have purchased have faults when they are delivered to you, you should contact Us within 7 calendar days to arrange a return and obtain a Return Material Authorisation (RMA) number. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Their receipt of the returned Goods. Refunds will be issued within 14 calendar days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. They regret that additional costs such as express delivery and gift-wrapping cannot be refunded.