What payment methods do you accept?
Chesca Direct accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
Does Chesca Direct ship internationally?
Yes, Chesca Direct ships internationally.
How to track your order?
If you provide your email address when making your purchase, they will send you a tracking number once your order leaves them, so you can track its journey.
When will my order process?
Orders placed after 2 pm will be processed on the next working day. Orders placed after 2 pm on a Friday will be processed on the next working day.
What is your return policy?
You can return within 14 days of placing your order if you simply change your mind. They can offer a refund (excluding the cost of delivery) and request that you return the item(s) unused and with the security tags intact to them. Please ensure all return packages are sent with a trackable, insured service that provides you with a proof of postage as they cannot take responsibility for items damaged or lost in transit. Please allow up to 10 working days from the time they receive your return for it to be processed. Where items are returned to the outside of this time period they reserve the right to return the item to you. Please complete the returns paperwork and enclose in your parcel.
When will I receive my refund?
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed.